We’re Hiring a WordPress
Djavaweb is seeking a high-level technical support engineer with deep WordPress knowledge and outstanding communication skills to join our client support team.
You’ll be answering customer support inquiries on a wide range of topics, all related to our WordPress themes and plugins. That may include giving advice and answering questions, or it may require performing small technical tasks directly on the sites. Examples include minor CSS customizations; providing plugin recommendations and best practice advice; basic PHP editing (implementing code snippets or small customizations), SEO advice, speed optimization recommendations, and lots more.
You’ll be working remotely and must available Monday through Friday, approximately 9am to 5pm western Indonesian time.(there’s some flexibility here)
Your day will generally include emailing with clients throughout the day, triaging incoming support requests, helping on new clients theme installation
You’ll also help with other maintenance tasks, including running plugin updates on our demo sites.
Outstanding written communication skills (in American English)
Excellent customer service skills
Customer focused: You’re a people person who looks forward to helping the person who just requested your help.
Great communicator: As the most visible part of the company, it matters what you say and how you say it.
Complete understanding of the WordPress core software and its functions at the code level
Experiencing building a site with WordPress
Comfortable in Browser Developer Tools (mainly for troubleshooting CSS, JS, and network issues).